Shopping with Marine Deals

Shipping & Delivery

Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Track and Trace’ label number (see below).

About Shipping Fishing Rods

Your fishing rod is shipped to you inside a strong cardboard tube. This means your rod always arrives safe and securely in top condition ready to go.

Free Shipping Promotion

All orders over $199 are shipped for FREE!

The following conditions apply:

• This does not apply to large Bulk items like chilly bins, motors and BBQs
• This only applies to metro postcodes in Australia
• This only applies to orders less than 3kg
• For a limited time!

Shipping rates with Toll Priority

Shipping rates are based on volume and weight. Multiple items usually do not increase freight charges.

Shipping

We use Toll Courier Services to ship you your order. We’ve found Toll to be fast and efficient and usually takes 2 to 4 days to deliver. Note: for Toll Courier, a signature on delivery is required. Please do not sign for your delivery until you have checked that your items have been delivered in good condition.

Privacy & Security

Your privacy is important to us and we will not do anything to violate your trust. We treat customer information as strictly confidential and so it is never revealed to third parties.

As you browse Marine Deals, advertising cookies may be placed on your computer so that we can understand what you are interested in. We never reveal personal information such as your name, email address, postal address or telephone number to third parties.

We can be contacted via enquiries@marine-deals.com.au or on 1800 154 713. You may unsubscribe to our newsletters at any time by clicking on the unsubscribe link at the bottom of our newsletters.

Terms & Conditions | Refunds, Returns & Replacements

Returns Are Easy!

You can return your item at a local store which is open evenings and weekends, using ParcelPoint's convenient parcel drop-off service. See How to make a Warranty Claim below for instructions.

Money Back Guarantee

If you change your mind about your purchase, we will be more than happy to offer you an exchange, voucher or refund as long as:

• You return the product within 28 days of purchase
• You originally purchased the product with the intention of keeping
• You provide proof of purchase
• The item is unused and in it’s original packaging

This does not apply to:

• perishable goods such as food and bait
• copyright infringement products such as software & DVDs
• airtime credits and SIM cards

Refunds

We can only issue a refund or voucher by request when the item is unused and in its original packaging.

Faulty Products

Where a product is faulty or damaged due to manufacturing faults we will at our discretion, either:

• repair the product; or
• replace the product; or
• give you a full refund.

How to make a Warranty Claim

If you wish to return your product or require a replacement then the FASTEST way is to lodge a request. Then just follow the simple instructions to create your product return / replacement request. Once your request is lodged we will check our records and contact you as soon as possible. Please note that we do not pay for shipping costs of returning items to our returns depot.

Payment, Pricing & Promotions

We use PayPal or DPS Payment Express to accept Visa, Mastercard, UnionPay and AliPay payments so you can be sure your details are kept safe and secure. All payments are in Australian Dollars and you’ll see the name Marine Deals appear on your cardholder statements for any transactions made through this website.

You can also pay using your Afterpay account. Afterpay is a service that allows flexible payment plans for online purchases. Shop the gear you want now and pay it off in four equal payments over 8 weeks.

Marine Deals is not liable for any customs / excise tax / GST on any orders shipped outside of New Zealand. Australian customers may be subject to GST collected by Australian authorities for orders over A$1000.

Viewing Orders

It’s easy to view your order. When you placed your order you’ll have received a confirmation email which gives a link to your order. Alternatively you can simply login to your account and see your order here.

Updating Account Information

If you want to update your account details just login here.

'In-stock Products' vs. 'In Stock with Supplier'

Products that are in stock are clearly marked "In Stock". We ship these products to you straight away.

We do present some less popular products that are held by our suppliers (usually the manufacturer distributor). These products are clearly marked with their availability - for example: "Usually ships within 6-13 days". If you order a product that is marked like this then once you place your order, we immediately place an order with the supplier. Once we receive the product from the supplier we then ship it to you straight away.

Lowest Price Guarantee

We work really hard EVERY DAY to ensure you get the best prices you'll find. IF you find the SAME product elsewhere tell us, and we'll match OR do better AND ship it to you for FREE!

Our Lowest Price Guarantee excludes limited time specials, clearances, non-stocked products, overseas websites, price comparison websites and eBay/Amazon though if you do find something on special elsewhere do tell us, we may still manage to surprise you.

Prices

We can change our prices at any time before an order is placed without prior notice.

Errors and Omissions

We pride ourselves in getting things right, but sometimes we do make mistakes! This can apply to advertising, quotes, or invoices. Sorry. If a mistake is discovered we'll always provide the option of returning the goods / cancelling the order for a full refund.

Talk to us

At Marine Deals we want to hear from you. Email us here.